Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.
Refunds, or Exchanges, for Engraved Items
We will engrave each Sword, or Sword Display, exactly as you request, using images that you supply via email, fax, or USPS. We cannot honor requests for refunds, or exchanges, of engraved items, unless the actual engraving is other than the image you submitted.
SHIPPING and HANDELING
Most of the items sold on this website are custom made, and you must normally allow up to two weeks for shipment. We will be happy to honor your request for expedited shipment; however that will only speed up the actual shipping time. If it is important that your order be completed, and shipped, sooner than two weeks, arrangements can be made for “Rush Orders”. Rush Orders may require a reasonable additional charge.
